Shipping & Handling
We will handle and fulfill your order within 2 business days, if you do not receive your shipping confirmation email, please check your spam box.
Bad weather or accident may delay the deliveries. We would highly appreciate your understanding and patience.
All deliveries are door to door deliveries, please keep an eye on the tracking information while it's en route.
Due to COVID-19 global pandemic, deliveries to some locations with nationwide or statewide restriction or lockdown may be impacted.
You may return your package within 14 days of receiving it with its original packaging and condition.
Wrong order / mistake sent by tentsla.com will be fully exchanged and returned with NO additional charge. With return/refund for other reasons, buyers are subject to shipping fee.
Due to high shipping and logistics costs, large pieces of our product cannot be returned or exchanged without an adequate reason. Please take this into consideration before placing an order.